Change and Business Process Re-Design associated with new ways of working.  Examples of this would be helping establish CAA’s shared service centre, establishing a process improvement function within the John Lewis Partnership or creating a new cross departmental client reporting process for Schroders

 

Organisational and Process Change associated with Large Technology Programmes.  Examples of this would be the service design and support model development of a new cloud infrastructure service for Vodafone, or the re-design of T-Systems UK consulting division.

 

Aligning Business Models, Teams and Processes for Outsourced and As-a-Service Contracts.  Examples of this would be the retained team design and work package process design for a major outsource arrangement at EDF Energy, or supporting the transition of WPP’s application estate to an outsource arrangement with IBM.

 

Development of New Service Offerings.  Examples of this would be the development of a web-based ticketing system enabled by a new start-up organisation for the Go-Ahead group, or the definition and commercialisation of new advisory and insight services for the Chartered Quality Institute.

 

We achieve this through having a focused team of senior people who have done the big operational roles and been through the change cycle many times giving them the in-depth experience in how to successfully Run the Change